Interactive brokers issue last night

[KateMoloney]

Just wondering if anyone else had issues with TWS last night?

I can’t find any reported issues online.

It seems my TWS disconnected/logged out at 1018pm (local brisbane time). A bunch of buy orders executed. Had to manually input MOC sell orders.

[danielbarbaro79]

no problems for me

[Nick Radge]

No issues for me either.

Have you checked the Windows update settings on the VPS?

[KateMoloney]

Yes, windows update is turned off.
The API was still open when I logged in.

Waiting to hear from IB ….

[KateMoloney]

IB got back to me. Said it was the autolog off time (it was not).

Then insisted it was the following issue …

Initial Description: TWS logged out
Response from IBCS at 05-May-2022

Adding to the previous response we would like to inform you that the time you mentioned coincides with the server reset time for your region. This reset happens for server maintenance. For further information please refer to the following link : https://www.interactivebrokers.com/en/software/systemStatus.php

Regards,

Abhay I
IBKR Client Services – Technical Assistance Center

Will see what happens tonight. Hopefully it was a one off.

[KateMoloney]

Queried IB again and they insist the following …

Thank you for replying back to us.

As mentioned in the previous response, we would like to inform you that the time you mentioned (10:17 pm Brisbane time) coincides with the server reset time for your region due to which you may have experienced a disconnection. This is by design and the reset happens for server maintenance. For further information about server reset timings, please refer to the following link : https://www.interactivebrokers.com/en/software/systemStatus.php

Regards,

Abhay I
IBKR Client Services – Technical Assistance Center

TWS worked fine last night.

[JulianCohen]

In order to keep your blood pressure at a reasonable level, I’d suggest not bothering with IB again unless it becomes a persistent problem. They don’t know the answer and will just give you the same old each time.

[KateMoloney]

Thanks Julian.

No blood pressure worries here.

Just get to the bottom of it and next then 10,000 million trades

[ChrisThong]

Anyone experiencing issues when logging into TWS for today? I cannot log into TWS, and it keeps reconnecting. Also, IB Aus website is down as my browser cannot connect to it. 

[Nick Radge]

No issues here.

[TrentRothall]

Is anyone having trouble with their IB two factor authentication?

I have deleted the app, reinstalled it etc but still getting a message saying incorrect security code…

[KateMoloney]

There is a system upgrade. Try tomorrow.

[TrentRothall]

Thanks =]

[TrentRothall]

where did you see that Kate?

https://www.interactivebrokers.com/en/software/systemStatus.php

looks ok here i think?

Like you said, should be ok tomorrow hopefully

[KateMoloney]

It came up when I logged in this morning, it said there was an update and not everything would work properly

[Author]

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