IB TWS….WTF again!!

[Anonymous]

Anyone else have issues with IB. ALL of my stocks have gone from my account, and balance has reduced accordingly?

Trying to contact via chat but no reply??!!

[Anonymous]

Looking at twitter, seems its a worldwide issue. What a debacle. Lots of tweets from people saying zero balance, getting margin calls etc…

The worst thing about IB (apart from the multiple f*ckups) is they never provide any updates via their webpage/twitter etc. And the default option when anything goes wrong in my experience, is just to ignore their clients!

[TrentRothall]

wow yeah i just checked mine and all positions are gone AU and US, Good way to get blood pumping.

I won’t bother contacting that at this stage, waste of time like you said

[Anonymous]

They’ve shut down chat, and cut of t the phones Trent. Ah well the status page on IB website says “No current Issues” haha!

[TrentRothall]

Oh shit, will be interesting to see what comes of it. Issues seem to be getting more frequent imo

[RobGiles]

I just logged into my Account Management / Reports / PortfolioAnalyst and it has my full NLV there, but when I log into TWS it has 0 open positions and over 50% of my equity has gone. I spoke to the sales rep who set me up on IB and he’s getting hammered with calls and fobbed me off to the support desk (currently on hold for 10 mins), but insisted its a technology issue with TWS.

[TrentRothall]

I’m all good now, checked this morning and my Acc is up 1.5%. US trading is a thing of beauty when it’s going your way

[RobGiles]

Trent Rothall wrote:

I’m all good now, checked this morning and my Acc is up 1.5%. US trading is a thing of beauty when it’s going your way

mine was all back to normal as I placed my orders at 9:00pm WA time

[LEONARDZIR]

I run my Nasdaq and US MOMO strategies with a lot of money on multiple retirement and personal accounts at Vanguard. They charge $2.00 a trade and there is essentially no commission drag. I only run my US MOC with IB with a relatively small amount of money because of the API and frequent trading.

[Nick Radge]

This happens on occasion when the server is resetting.

[ScottMcNab]

Do you live in US Len ?

[LEONARDZIR]

Scott
Yes I live in Massachusetts. Do you have Vanguard or Fidelity available?

[ScottMcNab]

Thanks Len. There is an Australian branch but I have not yet been able to locate information on their website regarding an online brokerage account similar to the US…it may be that Australian clients are able to open an account with US company

[RobGiles]

Len Zir wrote:

I run my Nasdaq and US MOMO strategies with a lot of money on multiple retirement and personal accounts at Vanguard. They charge $2.00 a trade and there is essentially no commission drag. I only run my US MOC with IB with a relatively small amount of money because of the API and frequent trading.

Nick,
Do you mind sharing which broker you hold your US rotational system positions with?

[Nick Radge]

I have several accounts with IB. One of those holds the rotational trades.

[Author]

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